We respects the your privacy and takes its responsibilities regarding the security of your customer information very seriously. We are committed to providing you with a professional, valuable and personalized service whilst safeguarding your privacy.
What information is collected from the User by IwisHost?
Different types of personally identifiable information are collected from the user by the IwisHost in order to provide its services. These includes, but is not limited to: name, mailing address, telephone numbers, email addresses, credit card information and other information that may be needed for providing the services requested by the User. All this information is provided voluntarily by the User through various order forms, email messages sent to the Company, submit forms, identification forms of LiveChat, information provided by the telephone etc.
What do we use your information for?
The collected User's information mainly to provide the service requested by the User. It is used for initial service provision and ongoing User's support. The information can also be used by the Company for sending periodic emails announcing important service changes, new features, technical issue updates and news, different promotions etc. The information can also be used for resolving ownership and other disputes and enforcing agreements between the Company and the User.
How secure we are?
We accept Credit/Debit cards via Moneybookers and PayPal for secure transactions to make sure you credit card details are transferred securely. We do have a 'Secure Sockets Layer' that encodes all information that you enter on this website.
We reserves the right to cancel the account at any time with or without notice. and all payments to IwisHost are non-refundable. This includes any one time setup fee,Credit Balance and Subsequent charges regardless of usage. we will not refund Domain registration/ Setup fee for the cancellation of any accounts
Shared Hosting/VPS plans (Not SSL/SMS/Domain/Reseller/Dedicated Server) include a 24 hrs Money Back Guarantee. If you are not satisfied with our service for any reason, you will receive a full refund of your hosting cost. The 24 hrs Money Back Guarantee does not cover SSL/SMS/Domain/Dedicated Server/and add-ons or extras purchased upon signup, it only covers the Shared Hosting plans. Accounts cancelled after using 24hrs of our service will not receive any refund
Errors or delays in domain name registration or transfer, non-usage of the account, Internic problems, ISP problems, or any other secondary issues not directly related to Nexpoint' services does not qualify an account for cancellation.
Upon completion of the cancellation, the Client's account shall immediately be terminated. All fees, excluding Setup Fee shall be refunded. If domain name was registered with hosting account, the $15 for domain setupe charge will be deducted from the total refund.
Payments submitted via Check, Wire Transfer, Money Order, Credit Card or PayPal, LR a refund shall be issued via the appropriate method within 20 business days.
Domain Registrations CANNOT be cancelled. As the purchaser of the Domain Name you are the Domain Name's owner until the term of the Domain Name's registration has expired.
Recurring Charges :
You must pay for your service by the first day of each billing cycle. Billing cycles are based on when you initially signed up for service. When paying by credit card/Netbanking/Paypal, the client aggrees that IwisHost.Com automatically charge their Credit Card/Netbanking/Paypal on the first day of the billing cycle . Your account will be suspended if three attempts to charge the Card/Netbanking/Paypal are declined.
IwisHost cannot guarantee that a service will be provided until payment has been received and cleared. All accounts that require domain registration must be paid prior to account setup.
You accept that your account may be temporarily or permanently suspended without any prior notice or information to you in any event of non payment from your side for any of IwisHost's services.
Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to billing@IwisHost.com
Only the authorized account holder or a authorized contact may cancel the account. Authorized contacts are appointed only by the account holder. In the event of cancellation, customer will automatically be billed for any excess usage during the then-current calendar month.
Any illegal activity, including adult content, links to adult content web sites, spamming or hacking may result in your site being suspended without warning. You may be required to pay a re-activation fee of $50.00.
All disputes are Subject to Ranchi Jurisdiction Courts Only.